Essential Telephoning in English Student´s Book

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Krátký intenzivní anglický kurz pro mírně a středně pokročilé studenty zaměřený na nácvik dovednosti telefonování - učebnice Essential Telephoning in English is a short course in telephoning skills short for pre-intermediate to intermediate learners of Business English. It is designed for use in the classroom but is also suitable for self-study. Using Essential Telephoning in English will help adult learners gain confidence in using the telephone in English and develop the four skills, with particular emphasis on Listening and Speaking. The course consists of twelve core units and three consolidation units covering a wide range of skills which include Answering the phone; Beginning and ending a call; Messages; Dealing with problems; Making appointments and Dealing with information. The three Consolidation units allow the student to check their progress. The Teacher's book provides comprehensive teaching notes to accompany the course. Contents: Unit 1: Answering the phone; Unit 2: Beginning a call; Unit 3: Ending a call; Unit 4: Consolidation Plus; Unit 5: Connecting people; Unit 6: Message 1; Unit 7: Message 2; Unit 8: Consolidation Plus; Unit 9: Communication problems; Unit 10: Appointments and arrangements; Unit 11: Recorded information; Unit 12: Messages 3; Unit 13: Consolidation Plus; Unit 14: A telephone conference; Unit 15: Review.